With more than 20 years of experience in classical marketing all over the world, I bring the deepness of customer understanding and importance of customer perception into all CX consulting projects as well coaching and speaking engagements.
The experience in B2B and B2C world, including, but not limted to automotive, banking, financial, hospitality, travel and IT industries helps clients get broader view and find fresh solutions beyond the industry boundaries.
Active involvement into various international CX awards and competitions, including the International CX Awards, DACH CX Awards, European CX Awards, CX Leader of the Year and World CX Awards brings access to world's best practices and allows the clients to learn from the companies that have already done a lot in terms of building truly customer centric and sustainably successful organisations.
"We started to look deeper into what we do. In the area of service, the details are crucially important, so we have made a lot of important notes and have built a great roadmap for a year. Thank you and your team!"