With buy-in from your teams, you can accomplish practically anything. The challenge is to make your ideas about the future soCLEAR that their people want to make them REAL. I’ve helped leaders implement first-of-a-kind ideas hundreds of times. It’s what I teach on-stage and on-screen as a speaker. Also, what I facilitate behind the scenes as a coach, consultant, and designer.
"Raising the bar on our own retail executive events to thrill attendees gets harder every year. Putting Customer Experience on stage gave all the attendees and sponsors a way to see how they stop competing with each other and start doing more for their customers. The customer experience way Mike introduced has been almost unanimously adopted by the retail industry."
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